Our last guaranteed UK delivery date for orders is 17th December 2013. We have extended our returns policy over the festive season, any gifts bought from now until Christmas can be returned or exchanged for up to two weeks after Christmas Day - Monday 8th January.
We are currently offering free delivery across the UK with orders over £100, for a limited time only.
The standard UK delivery cost is £4.95.
Austin Reed has a Collect in Store option for all UK stores nationwide. This is the perfect option for customers who are unable to accept deliveries during the working day. You can order online and select the nearest store to you.
The store will then call your contact telephone number to arrange a time that's suitable for you to come in and collect your delivery. More importantly, the delivery process is free of charge.
*Not or concessions, or international
Delivery is available Monday to Friday except Bank Holidays. Saturday delivery is not available. We regret that we are unable to offer a time for delivery.
Your order will usually be with you within 5 working days following the date your order is placed to most UK addresses, however please allow for up to 10 working days in periods of high demand. Delivery to more remote areas may take up to 2 more working days.
A working day is Monday to Friday except Bank Holidays.
Subject to terms and conditions we deliver to all UK, Isle Of Man and BFPO addresses.
Items can be returned free of charge via any of our freestanding stores within 28 days of the order being received by you. Simply take your dispatch and returns notes along with your items and your payment card. Store returns are not available in department store concessions. Refunds can only be processed on to the Credit/Debit card you used to place your order.
We are happy to exchange your items in store subject to store stock availability. Items can be exchanged at any of our freestanding stores.
*Not outlets or concessions, or international.
To return items by post please complete the returns paperwork and take your order along to your nearest post office.
Unfortunately we do not offer exchanges by post.
For information on international delivery charges, times and returns please see our International Delivery page.
Orders paid for via PayPal cannot be returned to an Austin Reed store and should be returned by freepost (UK only) for a refund to your PayPal account. We regret we are unable to offer a free returns service for orders delivered outside of the UK. Refunds will be credited to the payment card or PayPal account used to make the original purchase.
If you have any questions or concerns regarding placing an order or with an order you have received, please contact our Customer Service Team who will be more than happy to assist you.
*subject to product availability