This Privacy Policy applies to all of the products, services and websites offered by Austin Reed Group Limited, its subsidiaries and affiliated companies. You hereby agree and consent to the use of your personal information in accordance with the provisions of the Data Protection Act and the terms of this Privacy Policy.  For the purposes of the Data Protection Act, Austin Reed Group Limited (“Austin Reed”) whose registered office is at Station Road, Thirsk, North Yorkshire, YO7 1QH is the data controller of your information.

If you have any requests or queries at any time concerning your personal information or our practices, please contact our Customer Services Helpline on +44 (0)1845 573 135 or email us at customer.services@austinreed.co.uk

What Information Do We Collect, Use and Store?
We may collect, store and use the following personal information:
- name
- delivery address
- credit card or debit card number and expiry date;
- billing address
- email address
- telephone number
- mobile number
- IP address, geographical location, browser type, referral source, length of visit and number of pages viewed
- information relating to purchases made
- any other information that you choose to disclose to us from time to time.

We use cookies to administer our website such as Epsilon, IgnitionOne, Affiliate Window, Google Analytics, Google Website Optimiser, Invite Media, Right Media, Specific Media and Value Click Media. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Two types of cookies are used on this website: session cookies and persistent cookies. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the website. Persistent cookies remain in the cookie file of your browser for longer than a session and tell our website whether you have been here and logged in previously. You may delete and block all cookies from this site but parts of the site will not work. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How Do We Use It?
Your information is used:

• to enable us to process and fulfill your orders
• to notify you of relevant new Austin Reed, CC and/or Viyella products or services, special offers, discounts, sales
• to notify you of other promotional activities of Austin Reed
• to improve our understanding of customer needs and our website

The information retained from cookies is used:

• to track the number of visits to the website
• to compile anonymous aggregated statistics that allow us to understand how users use our website and the number of return visits to the website and how long you have visited our website
• to enable personalisation of the website
• to keep track of your current shopping session so that you may retrieve your shopping bag within the log in session for security
• to remember if a customer has logged out

The personal information collected from you will be stored securely subject to a firewall and held for no longer than is strictly necessary.

Transfers to Third Parties

We may transfer your personal information:

• to any member of the Austin Reed group, which includes Austin Reed, CC and Viyella
• to any future owner (or potential buyer) of the Austin Reed business
• to payment processing and verification providers, such as Datacash and SecureTrading
• to fraud protection and credit reference agencies
• to comply with any of our legal obligations

We will never sell your personal details to third parties for marketing purposes or otherwise.

Your rights

You may contact us via email or telephone at any time to request to see a copy of the personal information we currently hold about you, to request that it be corrected, deleted or updated, or to request details of the parties to whom it has been made available. We may charge you a small fee to cover costs incurred in providing you with a copy of your information and require your request to be made in writing. We may also require proof of your identity to ensure that information is not disclosed about, or to, the wrong person.

Changes to this Policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page.

Need help?
We strive to offer all our customers an excellent level of service. If you have any queries or comments about the Website at any time, please contact our Customer Services Helpline on +44(0)1845 573135 or email us at customer.services@austinreed.co.uk. The Customer Services Helpline number is available Monday to Friday 9:00am GMT till 5:15pm GMT, Saturday 9.00am GMT till 1.00pm GMT. The helpline will be closed on Sundays, bank holidays and national holidays in the UK.