Returns

• We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene, we do not offer refunds on pierced jewellery, cosmetics, underwear or swimwear unless faulty.



• Returns by Post
  
  Please address parcels to:
  Austin Reed Freepost,
  Station Road,
  Thirsk,
  North Yorkshire
  YO7 1QH
  
  The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund/credit from Austin Reed.co.uk. You will be refunded onto the card that the goods were purchased with.



• Returning Goods Bought as Special Offers
  
  If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for ?20.00'), you will be refunded the full price of that item less the total discount given in that offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi-buy value.



• Returning Faulty Goods
  
  If your item is faulty you can return it to the Freepost address mentioned above.



• 7 Day Cooling-Off Period
  
  In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive back the cancelled items, we may arrange to collect them from you at your cost.



• Refunding the Delivery Charge
  
  If we have made a mistake on an item sent to you or it is faulty or damaged, we will refund the delivery charges you have paid to receive the item. We will also refund the delivery charges if you are cancelling your purchase within the seven day cooling off period.



• Statutory Rights
  
  Your statutory rights are not affected by our returns policy and you will have the benefit of them too.



• Austin Reed Customer Service
  Station Road
  Thirsk YO7 1QH
  Customer Services Helpline - FREEPHONE TEL 01845 573135
  email Customer.Services@austinreed.co.uk